Refund policy

*****There are no returns on sealed case items. Any product that comes in a sealed box that we can't visually see prior to shipping. Is not eligible for return******

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nextleveldiecast@gmail.com. Please note that returns will need to be sent to the following address: 4467 Saint Thomas Williamson rd. Chambersburg, PA 17202

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nextleveldiecast@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain times returns are not accepted. Items sold knowing it had prior defects already, sealed package products, are a few examples. We at Next Level Diecast strive to give the best customer experience and evaluate every return type situation carefully to do what is best for both the customer and business.

Exchanges
Sorry we do not offer any exchanges. Only refunds

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nextleveldiecast@gmail.com.